What is error code U7361-1253-C00D6D79 and why do I see it on Netflix?
Error code U7361-1253-C00D6D79 This is one of the most common errors in the Netflix app on Windows, especially in the UWP (Universal Windows Platform) version installed from the Microsoft Store. This error usually appears when you try to play content and displays the message:
"We're having trouble playing this title right now. Please try again later or select a different title."
This issue can be caused by a variety of system, application, or network-related causes. Below are the main causes and how to identify them.
Main causes of error U7361-1253-C00D6D79 on Netflix
- Pending updates in Windows: Outdated operating systems may cause conflicts when playing protected content.
- Outdated Netflix app version: Not having the latest version may cause incompatibility with security and DRM protocols.
- Problems with the Microsoft Store: Service failures or pending store updates may affect app functionality.
- Incomplete or pending downloads: Corrupt or in-progress downloads may block streaming.
- Corrupt app settings or cache: : Outdated data or corrupted files cause recurring errors.
Step-by-step guide to fix error U7361-1253-C00D6D79 on Netflix
Below are the most effective solutions, ranked from simplest to most advanced, recommended by experts and Netflix. It's recommended to follow them in that order to maximize your chances of success.
1. Update Windows and system drivers
A common cause of the error is having an outdated operating system or outdated multimedia drivers (graphics card, sound, DRM-related components).
- Open the menu Home and select Configuration (the gear icon).
- Login to Update and security and click on Search for updates.
- Install available updates and restart your computer if necessary.
- Accesses Device administrator (search for “Device Manager” in Windows search).
- Update the display and sound drivers by right clicking and selecting Update Driver.
- Restart your computer and try Netflix again.
2. Update the Netflix app from the Microsoft Store
Keeping your app up to date helps fix bugs and compatibility issues.
- Open the Microsoft Store.
- Click on your profile (top right) and select Downloads and updates.
- Press on Get updates to search for and install the latest version of Netflix.
- Once finished, restart the app and try again.
3. Use the Windows troubleshooter for Microsoft Store apps
Windows includes a tool that detects and corrects errors in store apps.
- Open Settings with Windows + I.
- Go to Update and security and select Solve problems.
- Search Windows Store apps and click Run the troubleshooter.
- Follow the steps and apply the suggested solutions. Restart and test Netflix.
4. Complete or delete pending downloads on Netflix
Pending or in-progress downloads can block playback. To resolve this issue:
- Open Netflix and go to My downloads.
- Manage downloads: complete, pause, or delete pending downloads.
- Please close and reopen the app before attempting to play content.
5. Reset the Netflix app (clear cache and data)
Resetting the app removes corrupt or outdated settings.
- Go to Settings > Apps > Apps & features.
- Search Netflix, click and select Advanced.
- Click on Resetting and confirm.
- Restart the app and see if the problem persists.
6. Reinstall the Netflix app
If none of the above works, uninstall and reinstall the app:
- En Settings > Apps & features, search for Netflix and uninstall.
- Restart the computer.
- Open the Microsoft Store, search for Netflix and download the app again.
- Please log in and check if the error has been resolved.
Additional tips and future prevention
To prevent the error from appearing again, follow these recommendations:
- Keep Windows and Netflix updated.
- Check your internet connection and uses stable networks.
- Avoid using VPNs or unofficial apps that may interfere.
- Close the app properly before shutting down your PC. to prevent corruption.
Frequently Asked Questions about Error U7361-1253-C00D6D79
- Does this bug only affect the Netflix app? It's more common in UWP apps. It generally doesn't occur in browsers.
- Are downloads or settings lost when resetting the app? Downloads are deleted, but your profile and cloud preferences remain.
- Is the failure related to the subscription? No, the problem is with the system, the app, or the network.
- Should I contact Netflix if nothing works? Yes, they have a help and technical support center.
Recommendations to avoid this error in the future
- Keep Windows and Netflix up to date.
- Check your connection periodically.
- Don't use VPNs or unofficial apps.
- Close the app correctly when turning off the device.
Following these steps will help you troubleshoot and prevent this issue, ensuring a seamless streaming experience on Windows. If the problem persists, try accessing Netflix from your browser or contact technical support for personalized assistance.
