Wallapop is currently one of the most popular and widely used platforms in Spain and other countries for buying and selling secondhand items. Through its built-in chat system, the app facilitates direct communication between buyers and sellers, allowing them to negotiate, ask questions, and close deals conveniently and securely. However, despite its success and widespread use, many users encounter a recurring problem: messages don't go through on Wallapop , or they experience communication interruptions that can derail a transaction.
In this article, we'll delve into all the causes, solutions, precautions, and steps you need to know about problems in the Wallapop chat. You'll discover why these issues occur, how to resolve them, what to do if your account is blocked, how to tell if the other person has blocked you, and all the support and complaint options. You'll also learn how to protect yourself from scams and how to use the app's tools correctly.
Why aren't messages arriving on Wallapop? Main causes and detailed explanations
In most cases, Wallapop's messaging system works quickly and efficiently, but when errors occur, it's crucial to understand the main reasons why chat messages aren't being delivered . Let's examine each possibility in detail:
1. Internet connection problems (WiFi or mobile data)
The most frequent cause of message sending or receiving failures is an unstable or nonexistent internet connection . Wallapop is an application that requires an active connection to send and receive messages. If your Wi-Fi network is down, you have poor mobile coverage, or your device is in airplane mode, it is likely that:
- When trying to send a message, it stays in pending status (clock icon or red exclamation point).
- Don't receive notifications or new messages until your connection is restored.
- You can't even access ads, images, or profiles in the app.
To rule out this problem, try opening other apps that require the internet, such as contacting Wallapop customer service or Gmail. If they also fail, the issue lies with your connection, and you'll need to switch networks, turn on mobile data, or move to an area with better coverage.
2. Failures in notification configuration
Many users don't have Wallapop notifications enabled , which means messages are only visible when the app is physically opened. This can be interpreted as "messages not arriving," even though they are actually being sent, but no notification is generated.
- Make sure you have all Wallapop notifications activated in your smartphone settings.
- Check the app menu (profile > settings > notifications) to make sure notifications are enabled for messages, offers, and chat activity.
If the problem persists despite having the connection and notifications correctly activated, there is likely another type of issue.
3. The other person hasn't read your message yet
On Wallapop, the tick system is similar to WhatsApp's, but there are some differences to consider:
- a single tick next to the message: the message has been delivered but has not yet been read.
- Double tick: the recipient has already opened and read it.
It's common to believe that if the message doesn't have a double tick, the app isn't working or hasn't arrived, but in reality, the other person simply hasn't opened the conversation. This delay is common, especially if the user doesn't check Wallapop regularly, doesn't have active notifications, or only opens the app occasionally.
Tip: Stay calm and be patient. If you don't receive a response after several days and the message remains stuck on a single tick, it's likely the other person doesn't want to continue the conversation, is unavailable, or has left the platform.
4. You have been blocked by the user
If you've had an uncomfortable conversation, a disagreement, made an inappropriate offer, or the other user simply doesn't want to negotiate with you for any reason, they have the option to block you on Wallapop . When this happens:
- You will no longer be able to send messages to that person.
- You may not see their products or full profile.
- You won't receive an explicit warning that you've been blocked, but your messages will remain undelivered (not even with a single tick).
How do you know if you've been specifically blocked? Try opening a new chat with other people. If it only fails with one specific contact and the rest of your chats work, it's likely that user has deliberately blocked you.
5. The anti-fraud system and blocking of suspicious messages
Wallapop has implemented automatic security filters to prevent scams, harassment, spam, and fraudulent users . If it detects that:
- A user starts too many conversations simultaneously,
- Try to share phone numbers, emails or external links repeatedly,
- An attempt is made to move the negotiation outside the Wallapop chat (via WhatsApp, Telegram or other apps),
Then you can block messages and restrict chat functionality. Sometimes you'll see a notification like " This person has been blocked… ", their profile picture will appear dimmed or with warning symbols, and messaging will be limited to prevent fraud attempts. If you need help with this type of blocking...
If you're the one experiencing the restriction, review your behavior, avoid sharing personal information, and keep the negotiation within the app. If the other user is the one receiving the exclusion message, take extreme caution and avoid proceeding with the transaction, as you could be dealing with a scammer.
6. Technical problems or Wallapop server outages
Like any digital platform, Wallapop may experience temporary outages, server errors, bugs in mobile apps, or version issues. In these cases, the common symptoms are:
- You cannot send or receive messages from any user.
- The app closes automatically, displays loading errors, or does not allow access to the chat.
- Other features are also no longer available (ads, images, payments, etc.).
In the case of a widespread outage, it usually resolves automatically after a few hours. You can check the service status by checking social media (Twitter/X), forums, and outage tracking websites like DownDetector. In the case of an individual technical outage, try:
- Close and reopen the application.
- Restart the mobile.
- Clear the app's cache and data from your phone's settings.
- Update Wallapop to the latest version available.
- Uninstall and reinstall the app.
If after doing all this the problem persists only on your account, consider deleting and creating a new account or contacting technical support through the app's official form.
7. Account restrictions and blocking for non-compliance with the rules
If Wallapop detects that you have attempted to sell prohibited products, received numerous complaints, violated terms of service, or engaged in aggressive or suspicious use of the chat, your account may be temporarily or permanently blocked . They may also restrict your ability to send messages, upload photos, post ads, or display your products.
- In these cases, you will usually receive a notification of the restriction.
- If you think it is a mistake, and request reactivation.
8. Problems with displaying images and ads
On some devices or versions, you may experience issues loading images, product photos, or even accessing the bulletin board. If this happens, check:
- App permissions to access phone storage and photos.
- Available space on the device and memory status.
- That the images do not have strange characters in their name.
- That your account has not been restricted by reports or blocks.
If the problem persists after checking all these points, reinstall Wallapop or access it from the web version to check if everything is working correctly.
How to detect and resolve problems with Wallapop chat?
Step by step to solve messaging problems
- Check your internet connection: If you find that you can't even load ads or images, switch from Wi-Fi to mobile data, or vice versa, and try accessing other online applications to rule out the problem.
- Check the chat status: Check your message ticks, see if you have active notifications, and make sure the other person hasn't blocked you or deleted their account.
- Update and restart: Make sure you have the latest version of Wallapop, restart your device, and clear the app cache from the settings.
- Uninstall and reinstall: If the error persists, delete Wallapop and download it again from the official store.
- Check the service status: If you see community reports of issues or outages, it's likely a temporary, general issue.
- Contact technical support: If none of the above works, use the app's official form, social media, or the help chat to explain your issue. Attach screenshots and detailed information.
Note: There are common errors like "Conversation Load" on Android. If you encounter this error when loading the chat, try reinstalling the app or accessing it from the web.
How to know if you receive blocked or restricted messages from Wallapop
If a message appears in the conversation like "This person has been excluded from Wallapop due to suspected suspicious activity" or if you see warning symbols next to the user's name, it means that automated security systems have blocked your interlocutor's account. This protection is implemented to prevent scams and fraud, and you can rest assured that the app is looking out for user safety.
What should you do if you need to contact Wallapop for serious problems?
If the issue persists, affects only your account, or is related to blocking, scams, purchase disputes, returns, or refunds, Wallapop offers several ways to contact you and help you:
Help Center and FAQ
- From the official website and the app, you can access the Help Center where you'll find answers to common problems organized by topic: purchasing, sales, payments, shipping, accounts, reviews, security, and more.
- Includes a search engine to quickly locate the solution you need.
- From this section, you can also report issues, check the status of shipments, or access detailed information about returns and disputes.
Contact form and support chat
- If you need personalized attention, use the Contact Form from Wallapop. Please provide your email address, reason, subject, and describe the problem in detail. If applicable, attach screenshots or tracking codes.
- Support typically responds within a few hours or days, depending on the severity of the incident.
- The platform itself also has a support chat for user issues, fraud, disputes, and operational issues.
Social networks and alternative channels
- Wallapop is present in Facebook, Twitter/X and InstagramOn Twitter/X you can find information about general incidents and communicate via direct messages for technical problems or serious disputes.
- On Instagram and Facebook, you can comment on posts or try to share your questions, although response times on these platforms may be slower than on the official channel.
Postal mail and legal claims
- In exceptional cases of legal claims, you can send a certified letter to Wallapop's headquarters at Avenida Meridiana, 89, P. 6, 08026 Barcelona, Spain.
- This channel is best suited for formal complaints or serious problems that cannot be resolved online.
Important: There is no official Wallapop customer service phone number . Avoid calling numbers you find online, as they may be scams and pose an additional risk.
Messaging security measures and scam prevention
Wallapop incorporates powerful security measures to prevent fraud, spam, and malicious practices in its chat. We'll review the most important ones:
- El anti-fraud system Block users who try to take the negotiation off the app, share personal data, or start too many simultaneous conversations.
- Suspicious messages are blocked to prevent scam attempts, dangerous links, or phishing.
- Accounts blocked due to suspected fraud or scams are no longer able to use chat, create ads, or interact with other users.
- The platform recommends making all purchases and sales using the official chat, without switching to WhatsApp, Telegram, email, or other messaging systems.
- If you have any questions, high-value purchases, or suspect a scam, report the user from the chat by clicking on the three dots and selecting the appropriate option.
How to identify suspicious users or potential scammers
- Avoid unvalidated, newly created, or unrated profiles.
- Be suspicious if the user offers more money than requested, insists on paying outside the platform, or uses unusual methods.
- Be wary of anyone who makes serious spelling mistakes, asks for your personal information, or insists on conducting the transaction outside of Wallapop.
- Report any irregular behavior from the chat itself: the platform will investigate and take action if appropriate.
Secure payments and dispute resolution
- Always use integrated payment and shipping systems from Wallapop. This way, you'll be protected against fraud, delivery issues, or defective products.
- Avoid bank transfers, Bizum, or PayPal in "send to friends/family" mode, as you won't be able to claim if something goes wrong.
- If you're a victim of fraud, open a dispute from the app, gather as much evidence as possible (messages, screenshots, photos), and contact technical support.
- In extreme cases, contact your bank or file a police report if you have provided personal or banking information outside of the app.
How Wallapop chat works: symbols, ticks, and how to interpret message statuses
The Wallapop chat uses a system of ticks and symbols to report the sending status:
- Red clock or exclamation mark: Message not sent, probably due to a failed connection.
- A single tick: Message sent but not read by the recipient.
- Double tick: Message read.
If your message remains stuck on a single tick for a long time, it could be because the recipient is offline, doesn't have notifications turned on, has uninstalled the app, or has blocked you.
Recover deleted messages and archive conversations on Wallapop
Many users look for ways to recover deleted messages on Wallapop if they've accidentally deleted an important conversation. Here's what you need to know:
- Currently, Wallapop does not offer the option to recover messages from chats deleted by the user.
- There used to be a feature to archive conversations, but in the current versions you can only delete them, and this action is irreversible.
- If you need to recover messages for a dispute, try contacting the other user again or , although they will rarely be able to restore them.
Frequent shipping and return issues reported via chat
- If the buyer does not pick up the package, it will be automatically returned to the seller after 10-15 days (depending on the agency: Correos or SEUR).
- If you receive a damaged or non-standard product, you must report it via chat, providing photos, within 48 hours, so Wallapop can process the return and refund.
- If there are errors in the address, both the buyer and seller receive notifications in the chat on what to do.
- The return process must be completed using the Correos code generated by Wallapop and within the indicated timeframe (normally 10 days).
- Refunds are processed based on the payment method: wallet (immediate), PayPal (2-3 days), card, or Apple Pay (up to 10 business days).
Account locks, chat restrictions, and what to do
If your account has been blocked, restricted, or you are unable to send messages, it may be due to:
- Violations of the usage policy.
- Complaints from other users.
- Repeated or suspicious publication of articles.
- Attempt to sell prohibited products.
- Excessive use of chat with the intent to spam or commit fraud.
In these cases, please contact technical support using the app's official form.
Common technical errors and practical solutions
- If you can't view or upload images, check that the app has permission to access your photos and remove any strange characters from the file names.
- If you experience the "Conversation Load" error or similar issues on Android/iOS, try using the web.
- If you have been unfairly blocked by the Wallapop algorithm, .
Tips to prevent problems with Wallapop messages and chat
- Avoid providing personal information or accepting payments through external channels.
- Always use the platform's official chat and payment methods.
- Keep the app updated, review permissions, and turn on notifications so you don't miss important messages.
- Report any scam attempts or threats from the chat itself.
- Be patient and polite in conversations: many users only respond to those who show respect and genuine interest.
- Don't delete important conversations until the transaction is complete: you won't be able to recover them once they're deleted.
By understanding all these causes, solutions, and recommendations, you're prepared to take action if your messages aren't going through on Wallapop , your chat has stopped working, or you want to buy and sell as safely as possible. Remember that prevention is key, and always use the platform's official channels to protect your money and your account. If you have a specific experience or a problem not listed here, leave a comment so the community and support team can help you find the best solution.
